How do I get wheelchair assistance at Schiphol, and will a driver meet us afterward?
Request assistance through your airline, ticket seller or tour operator at least 48 hours before you fly: under EU rules it is free and covers you through the airport. Your AmstelCab chauffeur waits inside the arrivals hall with your name on a sign, and a Schiphol-to-Amsterdam transfer is €90 in Business Class or €125 in Van Class — declare the wheelchair when you book so it goes in the car.
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Schiphol → any Amsterdam address: fixed prices per car
| Option | Price | What it covers |
|---|---|---|
| Business Class, Schiphol → any Amsterdam address | €90 | E-Class, EQE, EQE SUV, BMW i5, BMW 5 Series · up to 3 passengers, 3 bags |
| Van Class, Schiphol → any Amsterdam address | €125 | V-Class, EQV · up to 7 passengers, 7 bags |
| First Class, Schiphol → any Amsterdam address | €140 | S-Class, EQS, EQS SUV, BMW i7 · up to 3 passengers, 3 bags |
| Mercedes-Maybach (Ultra), Schiphol → any Amsterdam address | €250 | Maybach S-Class · up to 2 passengers, 2 bags · confirmed by dispatch, not instant |
Our cars are standard sedans and vans without a ramp or lift: the passenger needs to be able to transfer into a car seat. A wheelchair or other mobility equipment must be declared when you book. Prices are per car, not per person, with 9% Dutch VAT included, and the same day and night. Booked less than 12 hours before pickup: +10%. At Schiphol the first 60 minutes of waiting are free, elsewhere 15 minutes; after that waiting is charged per minute at the class's hourly rate (Business €65 an hour). Free cancellation up to 1 hour before pickup.
Who does what
| Part of the journey | Arranged by | How |
|---|---|---|
| Help from the aircraft through the airport | Your airline (under EU rules) | Request it at least 48 hours before the trip; free of charge |
| Border control, baggage, customs | Airport assistance staff | As arranged through the airline |
| Meeting in the arrivals hall | AmstelCab | Chauffeur at the doors of your arrivals hall, name on a sign |
| To the car and to the hotel | AmstelCab | A covered walk of about two minutes to P1; luggage and declared equipment loaded by the chauffeur |
EU rules from Your Europe (europa.eu), checked September 24, 2026.
What is included in the price
- Flight tracking: the chauffeur waits however long assistance takes, with the first 60 minutes free
- A name sign inside the arrivals hall, and a phone call or message around landing
- Help with luggage and declared equipment
- Van Class has a sliding door and a low step; sedans have standard doors
Planning the arrival
- 48 hours or more before the flight. Ask your airline for assistance at Schiphol and say whether you travel with your own wheelchair.
- When you book the car. Declare the wheelchair or rollator and whether it folds; choose Van Class if in doubt.
- After landing. Assistance staff take you through the airport; your chauffeur is waiting in the arrivals hall.
- The last stretch. A covered walk or push of about two minutes to the car in the Privium section of P1.
Related questions
How far do you have to walk at Schiphol from the gate to the exit?
It depends on the pier your flight arrives at; some are a long walk. If walking is difficult, request the free assistance through your airline rather than relying on walking the distance.
Do you have a wheelchair-accessible van with a ramp?
No. Our fleet is sedans and Mercedes V-Class vans without ramps or lifts. If you need to stay seated in your wheelchair during the ride, you need a specialist accessible-transport provider.
What if the assistance takes a long time?
The chauffeur follows your flight and waits. The first 60 minutes are free; after that waiting is charged per minute at the class’s hourly rate. See waiting during delays.
Sources
- Your Europe (EU) — passenger rights for people with disabilities or reduced mobility (checked September 24, 2026)
Book it, or ask dispatch first
Book online in a few minutes (no account, no app), or send your flight number and address on WhatsApp and dispatch replies in English, 24 hours a day.