What happens to my Amsterdam airport pickup if my flight is delayed or canceled?
If your flight is delayed, nothing changes for you: AmstelCab tracks the flight number from the moment you book, the pickup moves with the actual landing, and a delay costs nothing extra. If it is canceled, cancel the ride free of charge up to 1 hour before pickup — or, if you are rebooked, send the new flight number to dispatch on WhatsApp (+31 6 85141194) and we move the pickup.
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Schiphol → any Amsterdam address: fixed prices, delay or not
| Option | Price | What it covers |
|---|---|---|
| Business Class, Schiphol → any Amsterdam address | €90 | E-Class, EQE, EQE SUV, BMW i5, BMW 5 Series · up to 3 passengers, 3 bags |
| Van Class, Schiphol → any Amsterdam address | €125 | V-Class, EQV · up to 7 passengers, 7 bags |
| First Class, Schiphol → any Amsterdam address | €140 | S-Class, EQS, EQS SUV, BMW i7 · up to 3 passengers, 3 bags |
| Mercedes-Maybach (Ultra), Schiphol → any Amsterdam address | €250 | Maybach S-Class · up to 2 passengers, 2 bags · confirmed by dispatch, not instant |
A delay never changes the price. A new flight on a different day counts as a new booking under our terms; the original can still be canceled free up to 1 hour before its pickup time. Prices are per car, not per person, with 9% Dutch VAT included, and the same day and night. Booked less than 12 hours before pickup: +10%. At Schiphol the first 60 minutes of waiting are free, elsewhere 15 minutes; after that waiting is charged per minute at the class's hourly rate (Business €65 an hour). Free cancellation up to 1 hour before pickup.
Delay, early arrival, rebooking or cancellation
| What happens | What we do | What it costs |
|---|---|---|
| Flight delayed | The pickup moves with the actual landing; the chauffeur is in the hall when you come through | Nothing extra |
| Flight lands early | The chauffeur follows the actual landing | Nothing extra |
| Rebooked onto another flight the same day | WhatsApp the new flight number; tracking switches to it | Nothing extra for the switch |
| Rebooked onto another day | Treated as a new booking | Cancel the original free up to 1 hour before its pickup time |
| Flight canceled, you are not traveling | Cancel online (My Ride or the link in your confirmation) or via dispatch | Free up to 1 hour before pickup |
From our terms and conditions (sections 4.2 and 4.6). Waiting beyond the free 60 minutes is charged per minute at the hourly rate of your class.
What is included in the price
- Flight tracking from the moment you book: an early or late landing moves the pickup, at no extra cost
- Your chauffeur inside the arrivals hall your flight feeds into, holding an iPad sign with your name (or a company name, or no name)
- A message or call from the chauffeur around landing, so you find each other quickly
- Luggage carried from the hall to the car, which waits in the Privium section at the front of P1, a covered walk of about two minutes
- The first 60 minutes of waiting at Schiphol
- Water and phone chargers (iOS and Android) in the car; English-speaking chauffeur and 24/7 dispatch
What you do if your flight changes
- Delayed? Nothing. The flight number in your booking is tracked.
- New flight number? Send it to dispatch on WhatsApp (+31 6 85141194). Without it we are tracking the wrong plane.
- New day? Book the new day and cancel the original free of charge, as long as it is more than 1 hour before the original pickup.
- Not traveling at all? Cancel through My Ride or the link in your confirmation e-mail.
Related questions
Do I pay more if my flight from the US is three hours late?
No. The pickup follows the actual landing, and the transfer price stays fixed (€90 in Business Class to any Amsterdam address). Only waiting after you have landed, beyond the free hour, is added.
Will I lose my payment if my flight is canceled?
Not if you cancel more than 1 hour before the pickup time: cancellation is free until then. Inside that hour our terms apply.
How do I tell you about a delay you know before the airline does?
Message dispatch on WhatsApp at +31 6 85141194, day or night. For more on how we stay in touch, see WhatsApp and your driver.
What if I forget to send the new flight number?
The chauffeur would be tracking your original flight. Message dispatch as soon as you can — even from the arrivals hall — and we will sort it out.
Sources
- NL Times — "Schiphol says new border controls are causing one- to two-hour waits" (August 13, 2026) (checked September 24, 2026)
Book it, or ask dispatch first
Book online in a few minutes (no account, no app), or send your flight number and address on WhatsApp and dispatch replies in English, 24 hours a day.