I left my bag in a car in Amsterdam. How do I get it back?
It depends on how you rode, so start with the record of the ride. With a booked chauffeur, message dispatch with your booking: the ride is tied to a named chauffeur partner and a plate, so the item can be traced quickly and returned by arrangement. With Uber or Bolt, use the app's lost-item flow; drivers' numbers are not shared, and on one forum thread a family flew home while a handbag sat at a driver hub. With a street taxi, your card receipt shows the company. Dutch police run an online check for found items, and Schiphol, NS trains and GVB transport each keep their own lost property; if the item must reach you at the airport within 12 hours, a courier run carries the 10% short-notice supplement.
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Prices per vehicle
| Option | Price | What it covers |
|---|---|---|
| Business Class, per kilometer of road distance | ≈ €3 | €3.42/km · quoted as one fixed price before you book · E-Class, EQE, EQE SUV, BMW i5, BMW 5 Series · up to 3 passengers, 3 bags |
| Van Class, per kilometer of road distance | ≈ €4 | €4.44/km · quoted as one fixed price before you book · V-Class, EQV · up to 7 passengers, 7 bags |
| First Class, per kilometer of road distance | ≈ €7 | €6.79/km · quoted as one fixed price before you book · S-Class, EQS, EQS SUV, BMW i7 · up to 3 passengers, 3 bags |
Rides outside Amsterdam are priced from the measured road distance (or a fixed route price where one applies) and shown as one fixed price before you book. Prices are per car, not per person, with 9% Dutch VAT included, and the same day and night. During ADE week (pickups October 20 to 26, 2026) fixed ADE-week prices apply, shown before you book; promo codes cannot be used that week. Booked less than 12 hours before pickup: +10%. At an airport or an intercity station the first 60 minutes of waiting are free, elsewhere 15 minutes; after that waiting is charged per minute at the class's hourly rate (Business €65 an hour). Free cancellation up to 1 hour before pickup.
What is included in the price
- A fixed price confirmed at booking, with VAT included: no meter and no surge
- The chauffeur’s name, car and phone number before pickup, plus e-mail reminders 24 hours and 2 hours ahead
- Water and phone chargers (iOS and Android) in the car
- Status updates to the person who booked, if that is not the passenger: confirmed, chauffeur en route, guest in the car, arrived
Your first move, by ride type
| You rode | First move | Then |
|---|---|---|
| AmstelCab | WhatsApp dispatch with the booking name | Collect it, or ask dispatch for a fixed price to have it brought to you |
| Uber or Bolt | The app's lost-item option | Check the police lost-and-found site |
| Street taxi | Call the company on the receipt | Police lost-and-found site |
| Train, tram, airport | NS, GVB or Schiphol lost property | Each has an online form |
When your flight is today
If the item turns up after you check out, a courier run can bring it to Departures, handed only to the name you give and signed for. Within 12 hours of collection, the 10% short-notice supplement applies.
Related questions
What if I paid cash for a street taxi?
Licensed Amsterdam taxis have blue license plates and a driver card; a photo of the car helps the company trace it.
My phone is in the car; how do I message anyone?
Use a companion's phone or the hotel's; dispatch answers WhatsApp and calls around the clock.
Can it be sent to the US?
Usually yes through a shipping service; ask the finder or the lost-property office.
Sources
- Politie: I lost something, where can I check if it was found? (checked October 31, 2026)
- Schiphol: lost and found (checked October 31, 2026)
- I amsterdam: lost and found (checked October 31, 2026)
Book it, or ask dispatch first
Book online in a few minutes (no account, no app), or send your flight number and address on WhatsApp and dispatch replies in English, 24 hours a day.